FAQs – Plato's Closet Portage

FREE In-Store Pickup Everyday | Mon - Sat 10a - 9p, Sun 12p - 6p


How much is shipping?

We provide $10 flat rate shipping for all orders. All items are shipped via USPS and you will receive a tracking number after we have shipped your order. We will do our best to fulfill orders within 1-3 business days. Shipping times will vary based on your location. Please note we do not ship international.

We also offer Zero contact curbside pickup for no additional cost. This option will appear at checkout under shipping/pickup methods.

When can I pick up my online order?

You will receive a confirmation email when your items are ready for pickup. Please call us 1-2 minutes before your arrival. If you prefer curbside pickup, we will place your order outside the front door. If you prefer to come inside for your order, you can come into the store to pick up your items. 

Why was an item in my pickup or delivery order refunded? 

Due to customers shopping our items both in-store and online, not all items on our Shopify website are guaranteed to be in stock. Your item(s) may have been refunded because that item is no longer available. In this case, we will remove that item from your order, give you a full refund of that item, and send you an email/text notification of the refund. However, we are posting new items to our website everyday! Keep checking back for similar items!

What is your return policy?

All items purchased from our online store may be returned. Item must be returned in store (Plato's Closet Portage) within 7 days of purchase. Items must be unworn with tags attached and receipt for full refund. Once the return is processed, a credit will automatically be applied to the credit card or original method of payment, within 2-3 business days. Items must be returned in-store to the same location of purchase.

Items may only be returned at the store, we do not accept mailed returns. 

I have a question about my order, who do I contact?

Email us or give us a call! To ensure we are practicing social distancing, we have limited staff working currently. But we will get back to you within 24 hours!
(269) 327-6622

Where does your inventory come from?

We buy all of our inventory from our customers! Everything we sell is gently used, but in great condition and current style. Our certified buyers check every item we buy and if it doesn’t meet our brand standards, we don’t buy it. You can read more about our buying process here.